What are the payment, cancellation and refund policies?
Paying your course fee
Your full course fee may be transferred only once to another course date up to 45 days before your original course start date. Transfer requests within 45 days of a course start date will be handled on a case by case basis.
Refunds, participant cancellations & departures policy
Your course fee, less your deposit, is refundable up to eight weeks before your course start date. Deposits are non-refundable except for medical reasons, at which point a verified medical certificate is required within 7 days of cancellation to be eligible for a refund. If you cancel within eight weeks of your course starting, your full course fee is not refundable. Cancellations must be received in writing i.e. email. You must contact your travel insurance provider for any claims.
If you depart for any reason, including behaviour, motivation barriers, injury or illness incurred on course, you will not receive a refund. You must contact your travel insurance provider for any claims.
COVID-19 refund policy
If you test positive for COVID-19 during your course, you will be provided an area to isolate if necessary. If your isolation period continues past the return travel date, meaning you can’t travel and require supervised isolation support, you will be charged an extra $200 per night, and any travel change costs. You must contact your travel insurance provider for any claims relating to COVID-19. Please ensure your travel insurance includes COVID-19 cover.
Future Leaders cancellation policy
If something major happens outside our control e.g; natural disaster, international flight departure delays longer than two days, or any other significant operational issue preventing the safe and effective delivery of a programme, we might have to cancel the trip.
If we cancel a trip eight weeks or more before departure, full refunds will be paid for any fees paid.
If we cancel a trip within eight weeks before departure, no refunds will be given to students. There are two options; contact your travel insurance provider to claim for all fees paid on the cancelled trip, or transfer your paid fees to another available trip.